Privacy Policy
Last Updated: January 2026
Poincianalodge.com ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, including all related content, functionality, and services offered on or through poincianalodge.com (the "Site").
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Site.
Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
- Personal Data: Name, email address, phone number, and other contact information you voluntarily provide when contacting us or subscribing to our services.
- Technical Data: IP address, browser type, operating system, device identifiers, and referral source.
- Usage Data: Pages visited, time spent on the Site, links clicked, search queries, and interaction patterns.
- Cookies and Tracking Technologies: Information collected through cookies, web beacons, pixels, and similar technologies.
How We Use Information
We use the information we collect for the following purposes:
- To deliver and improve our Site and services
- To track affiliate commissions and performance metrics related to casino referrals
- To conduct analytics and understand user behavior and preferences
- To send you promotional materials, newsletters, and marketing communications (where you have consented)
- To respond to your inquiries and customer support requests
- To comply with legal obligations and enforce our terms of service
Cookie Policy
Our Site uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us recognize you and remember your preferences.
Types of Cookies We Use:
- Essential Cookies: Required for Site functionality and security
- Performance Cookies: Collect data about how the Site is used (analytics)
- Affiliate Tracking Cookies: Track referrals and conversions for casino partners
- Marketing Cookies: Used for advertising and promotional purposes
Managing Cookies:
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being sent. However, blocking cookies may affect Site functionality. You may also opt out of third-party cookies by visiting www.allaboutcookies.org.
Third-Party Links
Our Site contains links to third-party websites, including casino operators, affiliate partners, and other external services. We are an affiliate marketing site and do not operate the casinos or gambling platforms we promote. We are not responsible for the privacy practices, content, or services of third-party websites. We strongly encourage you to review the privacy policies of any third-party sites before providing your personal information.
Your Rights
As a user accessing our Site from Australia, you have certain rights regarding your personal information:
- Right to Access: You may request access to the personal information we hold about you
- Right to Correction: You may request that we correct inaccurate or incomplete information
- Right to Erasure: You may request deletion of your personal information, subject to legal obligations
- Right to Opt-Out: You may opt out of marketing communications at any time
- Right to Complaint: You have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached
To exercise any of these rights, please contact us using the details provided below.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law. Typically:
- Personal data is retained for the duration of your engagement with our Site
- Affiliate tracking data is retained for accounting and compliance purposes (generally 7 years)
- Cookies are retained according to their expiration dates or until deleted by you
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Email: privacy@poincianalodge.com
We will respond to your inquiry within 30 days in accordance with Australian privacy regulations.